Privacy Policy

Effective Date: 01 December 2025

Last Updated: 20 December 2025

 

1. Introduction

1.1 These Terms & Conditions (“Terms”) govern the sale and supply of digital videos, courses, content, and related services (“Digital Products”) by The Mindful Storyteller LTD (trading as “Calvin Niles”) (“we”, “us”, “our”, “the Provider”) to you, the customer (“you”, “your”, “Buyer”).

1.2 By placing an order, registering for an account, or accessing / using a Digital Product, you accept and agree to these Terms. If you do not agree, you should not use or purchase from the site.

1.3 We may amend these Terms from time to time. The version applicable to your purchase will be the version published on the site at the time of your order (unless otherwise expressly agreed).

 

2. Definitions

• “Order” means your order for one or more Digital Products via our site.
• “Access” means your ability to view, stream, download or otherwise use the Digital Product under licence.
• “Licence” means the rights (non-exclusive, non-transferable) we grant you to access and use the Digital Product, subject to restrictions below.
• “Refund Period” means the period (if any) during which you may request a refund, as defined in these Terms.
• “Faulty” means the Digital Product fails to conform to the description, is defective, or does not perform as reasonably expected given the description and purpose.

 

3. Who can buy / age requirement

3.1 You must be at least 18 years old, or the legal age in your jurisdiction, to make purchases.

3.2 If you are buying on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.

 

4. Orders, pricing & payments

4.1 All orders are subject to acceptance. We may decline or cancel any order for any lawful reason (e.g. suspected fraud, technical error, product discontinuation).

4.2 Prices are as displayed on the website at the time of ordering. All prices are in British Pounds (GBP) unless otherwise stated, and include VAT where applicable.

4.3 You must pay in full at the time of ordering (unless we offer a payment plan).

4.4 We accept payment via credit/debit card and other payment methods made available at checkout.

4.5 You are responsible for any transaction fees, currency conversion charges, or bank charges associated with payment.

 

5. Digital Products: delivery, access & licence

5.1 Upon successful payment, we will grant you access to the Digital Product (e.g. via a download link, streaming portal, login credentials).

5.2 Access is typically immediate or within a reasonable time (e.g. within a few hours).

5.3 We grant you a personal, non-exclusive, non-transferable licence to access and use the Digital Product for your own personal or internal business use (not for resale or redistribution).

5.4 You may not:

• Copy, reproduce, distribute, share, sublicense, rent, lease or sell the Digital Product (or any part).
• Alter, adapt, translate or create derivative works from it.
• Circumvent any access restrictions or security measures.
• Use the Product in a manner that infringes third-party rights.

5.5 We retain all rights, title and interest in (and to) the Digital Product, including intellectual property rights.

 

6. Consumer rights, warranties & remedies

6.1 Under the Consumer Rights Act 2015, when you buy digital content as a consumer, the content must:

• Be of satisfactory quality.
• Be fit for any particular purpose made known to us.
• Match the description given (and any sample or preview).

6.2 If the Digital Product is Faulty, you are entitled to a remedy. Your options include:

• Repair (we will attempt to fix the fault).
• Replacement (provide a corrected / alternative version).
• Price reduction (partial refund).
• Full refund (in limited circumstances, such as where repair/replacement isn’t possible).

6.3 Please contact us at calvinnilesvirtualoffice@gmail.com describing the fault, with evidence (e.g. screenshots, error logs). We will respond within a reasonable time.

6.4 We exclude liability for minor defects or imperfections that you were made aware of before purchase, or that reasonable examination should reveal.

6.5 Digital content cancellation rights (cooling-off)

6.5.1 If you are a UK consumer, you may normally have a 14-day legal right to cancel after purchase.

6.5.2 However, for digital content (such as downloads, streaming access, or access to an online course portal), you will lose the right to cancel once supply begins if you have:

(a) given your express consent for supply to begin during the cancellation period; and

(b) acknowledged that you will lose your right to cancel once supply begins.

6.5.3 By purchasing Digital Products from us, you agree that access may be provided immediately (or within a short time) after purchase. Where required, we will ask you to confirm your express consent and acknowledgement at checkout (for example, via a checkbox).

 

7. Refund policy

7.1 If you are entitled to a refund under section 6, we will refund your payment by the same method you used for purchase, unless otherwise agreed.

7.2 Refunds will be issued within a reasonable period (e.g. 14 days) after acceptance of the claim.

7.3 We reserve the right to refuse a refund if the issue was caused by your device, environment, misuse, or failure to follow instructions.

7.4 Change of mind. Except where you have a legal right to a remedy (for example, where the Digital Product is Faulty under section 6), we do not offer refunds for change of mind once access to the Digital Product has been provided.

7.5 Consumption of digital content. To the extent permitted by law, refunds may be refused where the Digital Product has been substantially accessed, completed, downloaded, or consumed, unless the Digital Product is Faulty.

7.6 Effect of refund. If a refund is granted, we may revoke access to the Digital Product and your licence to use it ends.

 

8. Accounts, security & user responsibilities

8.1 You may need to register an account to access or manage your purchased content.

8.2 You are responsible for maintaining the confidentiality and security of your login credentials (username, password).

8.3 You must notify us immediately of any unauthorised use or breach of security.

8.4 We reserve the right to suspend / terminate your account if you breach these Terms or if we suspect misuse.

8.5 Account sharing. Your access is personal to you (or your organisation where applicable). You must not share your login credentials or allow others to access the Digital Product using your account.

8.6 Access limits. We may use reasonable technical measures to prevent unauthorised access or sharing (for example, limiting concurrent logins or monitoring unusual activity).

8.7 Suspension for sharing. If we reasonably believe your account is being shared or misused, we may suspend or terminate access without notice, in addition to any other remedies available to us.

 

9. Intellectual Property / Copyright

9.1 All content on calvinniles.com (including videos, text, graphics, logos, course materials) is owned by or licensed to us and protected by copyright, trademarks, database rights, and other intellectual property laws.

9.2 You may use the content only as permitted under the licence granted in section 5. Any other use (e.g. copying, sharing, public performance) is prohibited unless we obtain your prior written permission.

9.3 If you believe your intellectual property rights have been infringed, please contact us promptly with relevant details.

9.4 No AI training / automated extraction. You must not use, upload, input, or otherwise make available any part of the Digital Products (including transcripts, downloads, or course materials) to train, fine-tune, or improve any artificial intelligence system or model, and you must not scrape or automatically extract content from the site or Digital Products.

9.5 No redistribution or platform re-upload. You must not upload, share, or redistribute the Digital Products (or any part of them) on shared drives, public websites, social media, or learning management systems (LMS) (including within an organisation) unless we have agreed this in writing.

9.6 Permission. If you want to use the Digital Products beyond the licence granted in these Terms (for example, for team training, internal distribution, or organisational use beyond a single user), contact us at calvinnilesvirtualoffice@gmail.com to discuss a licence.

 

10A. Educational content / no professional advice

10A.1 The Digital Products are provided for educational and informational purposes only. They are not professional advice (including legal, financial, medical, or psychological advice) and are not a substitute for advice from a qualified professional.

10A.2 You are responsible for how you interpret and apply the content. You should seek appropriate professional advice for your specific circumstances where needed.

 

10B. No guarantees / no outcomes promised

10B.1 We do not guarantee any particular results, outcomes, or achievements from using the Digital Products. Results depend on many factors, including your effort, context, and circumstances.

10B.2 Any examples, case studies, or testimonials are provided for illustration only and are not a promise that you will achieve the same results.

 

10. Limitation of liability & disclaimers

10.1 Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence.
• Fraudulent misrepresentation.
• Any other liability which cannot by law be limited.

10.2 To the extent permitted by law, our total aggregate liability to you under or in connection with these Terms (whether in contract, tort, negligence or otherwise) shall not exceed the amount you paid for the relevant Digital Product.

10.3 We will not be liable for:

• Indirect or consequential loss (e.g. loss of profits, loss of business, loss of data).
• Losses arising from your failure to back up your data or follow recommended system requirements.
• Losses arising from third-party services, software or infrastructure beyond our control.

10.4 Use of content. The Digital Products are educational in nature. To the extent permitted by law, we are not responsible for decisions you make, actions you take, or outcomes you experience as a result of using the Digital Products. Nothing in these Terms limits your statutory rights as a consumer.

 

11. Changes to content, suspension, termination

11.1 We may update or modify Digital Products (e.g. to fix bugs or improve features). We will endeavour not to make changes that materially degrade functionality without notice.

11.2 We may temporarily suspend access (e.g. for maintenance) with reasonable notice.

11.3 We may terminate or suspend your access if you are in breach of these Terms. Upon termination, your licence ends and you must cease using and delete all copies of the content.

11.4 Sections that by their nature should survive termination (e.g. intellectual property, limitation of liability, dispute resolution) will remain in force.

11.5 Refunds and access. If a refund is granted (in whole or in part), we may revoke your access to the relevant Digital Product and your licence to use it ends. Where feasible, you must delete any downloaded copies of the refunded Digital Product.

 

12. External links / third-party content

12.1 Our site or Digital Products may contain links or references to third-party websites, tools or content. These are provided for convenience only.

12.2 We do not endorse or assume responsibility for the content, accuracy or availability of any third-party material or services.

 

13. Privacy, data & cookies

13.1 Your use of personal data is governed by our Privacy Policy, which you should read in conjunction with these Terms.

13.2 We may collect and process data necessary to deliver your purchase, manage your account, comply with legal obligations, and for administrative or analytic purposes (with your consent where required).

13.3 We use cookies in accordance with our Cookies Policy.

 

14. Force majeure

14.1 We will not be liable for delay or failure to perform our obligations under these Terms if such delay or failure is due to events beyond our reasonable control (e.g. acts of God, flood, fire, strikes, war, network outages, governmental actions).

 

15. Dispute resolution & governing law

15.1 These Terms and all disputes arising from them are governed by the laws of England & Wales.

15.2 For consumers, you may also have the right to bring a claim in the courts of your home country.

15.3 If a dispute cannot be resolved amicably, you and we agree to attempt mediation before commencing legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief (for example, to protect intellectual property or prevent unauthorised sharing).

15.4 If you are a consumer, you may be able to use an Alternative Dispute Resolution (ADR) provider to help resolve a dispute. Where we are required to provide ADR information under applicable consumer dispute regulations, we will provide details of an appropriate ADR provider and state whether we will use ADR.

 

16. Notices & contact

16.1 All notices under these Terms must be in writing (email is sufficient).

16.2 We may send notices (e.g. changes to Terms) to the email address you provide. It is your responsibility to keep your contact information up to date.

16.3 For queries, complaints or support, contact us at:

• Email: calvinnilesvirtualoffice@gmail.com
• Address: The Mindful Storyteller LTD, 86-90 Paul Street, London, EC2A 4NE

 

17. Severability & waivers

17.1 If any provision of these Terms is found invalid or unenforceable, that provision will be struck out and the remainder will continue in full force.

17.2 Our failure or delay to enforce any right under these Terms does not constitute a waiver of that or any other right.