Terms & Conditions for Calvin Niles (calvinniles.com)
Effective Date: [date]
Last Updated: [date]
1. Introduction
1.1 These Terms & Conditions (“Terms”) govern the sale and supply of digital videos, courses, content, and related services (“Digital Products”) by Calvin Niles (“we”, “us”, “our”, “the Provider”) to you, the customer (“you”, “your”, “Buyer”).
1.2 By placing an order, registering for an account, or accessing / using a Digital Product, you accept and agree to these Terms. If you do not agree, you should not use or purchase from the site.
1.3 We may amend these Terms from time to time. The version applicable to your purchase will be the version published on the site at the time of your order (unless otherwise expressly agreed).
2. Definitions
- “Order” means your order for one or more Digital Products via our site.
- “Access” means your ability to view, stream, download or otherwise use the Digital Product under licence.
- “Licence” means the rights (non-exclusive, non-transferable) we grant you to access and use the Digital Product, subject to restrictions below.
- “Refund Period” means the period (if any) during which you may request a refund, as defined in these Terms.
- “Faulty” means the Digital Product fails to conform to the description, is defective, or does not perform as reasonably expected given the description and purpose.
3. Who can buy / age requirement
3.1 You must be at least 18 years old, or the legal age in your jurisdiction, to make purchases.
3.2 If you are buying on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.
4. Orders, pricing & payments
4.1 All orders are subject to acceptance. We may decline or cancel any order for any lawful reason (e.g. suspected fraud, technical error, product discontinuation).
4.2 Prices are as displayed on the website at the time of ordering. All prices are in British Pounds (GBP) unless otherwise stated, and include VAT where applicable.
4.3 You must pay in full at the time of ordering (unless we offer a payment plan).
4.4 We accept payment via [list payment methods, e.g. credit card, PayPal, etc.].
4.5 You are responsible for any transaction fees, currency conversion charges, or bank charges associated with payment.
5. Digital Products: delivery, access & licence
5.1 Upon successful payment, we will grant you access to the Digital Product (e.g. via a download link, streaming portal, login credentials).
5.2 Access is typically immediate or within a reasonable time (e.g. within a few hours).
5.3 We grant you a personal, non-exclusive, non-transferable licence to access and use the Digital Product for your own personal or internal business use (not for resale or redistribution).
5.4 You may not:
- Copy, reproduce, distribute, share, sublicense, rent, lease or sell the Digital Product (or any part)
- Alter, adapt, translate or create derivative works from it
- Circumvent any access restrictions or security measures
- Use the Product in a manner that infringes third-party rights
5.5 We retain all rights, title and interest in (and to) the Digital Product, including intellectual property rights.
6. Consumer rights, warranties & remedies
6.1 Under the Consumer Rights Act 2015, when you buy digital content as a consumer, the content must:
- Be of satisfactory quality
- Be fit for any particular purpose made known to us
- Match the description given (and any sample or preview)
6.2 If the Digital Product is Faulty, you are entitled to a remedy. Your options include:
- Repair (we will attempt to fix the fault)
- Replacement (provide a corrected / alternative version)
- Price reduction (partial refund)
- Full refund (in limited circumstances, such as where repair/replacement isn’t possible)
6.3 Please contact us at [contact email] describing the fault, with evidence (e.g. screenshots, error logs). We will respond within a reasonable time.
6.4 We exclude liability for minor defects or imperfections that you were made aware of before purchase, or that reasonable examination should reveal.
6.5 We do not offer a general “cooling-off” right (i.e. 14-day cancellation) for purely digital products once download or access is granted, unless you have not yet downloaded or accessed. (Under UK regulations, the consumer’s right of withdrawal may be excluded for digital content if the supply has begun with the consumer’s prior express consent and acknowledgement of loss of their cancellation rights.)
7. Refund policy
7.1 If you are entitled to a refund under section 6, we will refund your payment by the same method you used for purchase, unless otherwise agreed.
7.2 Refunds will be issued within a reasonable period (e.g. 14 days) after acceptance of the claim.
7.3 We reserve the right to refuse a refund if the issue was caused by your device, environment, misuse, or failure to follow instructions.
8. Accounts, security & user responsibilities
8.1 You may need to register an account to access or manage your purchased content.
8.2 You are responsible for maintaining the confidentiality and security of your login credentials (username, password).
8.3 You must notify us immediately of any unauthorised use or breach of security.
8.4 We reserve the right to suspend / terminate your account if you breach these Terms or if we suspect misuse.
9. Intellectual Property / Copyright
9.1 All content on calvinniles.com (including videos, text, graphics, logos, course materials) is owned by or licensed to us and protected by copyright, trademarks, database rights, and other intellectual property laws.
9.2 You may use the content only as permitted under the licence granted in section 5. Any other use (e.g. copying, sharing, public performance) is prohibited unless we obtain your prior written permission.
9.3 If you believe your intellectual property rights have been infringed, please contact us promptly with relevant details.
10. Limitation of liability & disclaimers
10.1 Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraudulent misrepresentation
- Any other liability which cannot by law be limited
10.2 To the extent permitted by law, our total aggregate liability to you under or in connection with these Terms (whether in contract, tort, negligence or otherwise) shall not exceed the amount you paid for the relevant Digital Product.
10.3 We will not be liable for:
- Indirect or consequential loss (e.g. loss of profits, loss of business, loss of data)
- Losses arising from your failure to backup your data or follow recommended system requirements
- Losses arising from third-party services, software or infrastructure beyond our control
11. Changes to content, suspension, termination
11.1 We may update or modify Digital Products (e.g. to fix bugs or improve features). We will endeavour not to make changes that materially degrade functionality without notice.
11.2 We may temporarily suspend access (e.g. for maintenance) with reasonable notice.
11.3 We may terminate or suspend your access if you are in breach of these Terms. Upon termination, your licence ends and you must cease using and delete all copies of the content.
11.4 Sections that by their nature should survive termination (e.g. intellectual property, limitation of liability, dispute resolution) will remain in force.
12. External links / third-party content
12.1 Our site or Digital Products may contain links or references to third-party websites, tools or content. These are provided for convenience only.
12.2 We do not endorse or assume responsibility for the content, accuracy or availability of any third-party material or services.
13. Privacy, data & cookies
13.1 Your use of personal data is governed by our Privacy Policy, which you should read in conjunction with these Terms.
13.2 We may collect and process data necessary to deliver your purchase, manage your account, comply with legal obligations, and for administrative or analytic purposes (with your consent where required).
13.3 We use cookies in accordance with our Cookies Policy.
14. Force majeure
14.1 We will not be liable for delay or failure to perform our obligations under these Terms if such delay or failure is due to events beyond our reasonable control (e.g. acts of God, flood, fire, strikes, war, network outages, governmental actions).
15. Dispute resolution & governing law
15.1 These Terms and all disputes arising from them are governed by the laws of England & Wales.
15.2 For consumers, you may also have the right to bring a claim in the courts of your home country.
15.3 If a dispute cannot be resolved amicably, you and we agree to attempt mediation before commencing legal proceedings.
15.4 If you are a consumer within the EU or the UK, you may have the right to use an Alternative Dispute Resolution (ADR) body or the UK Online Dispute Resolution (ODR) platform.
16. Notices & contact
16.1 All notices under these Terms must be in writing (email is sufficient).
16.2 We may send notices (e.g. changes to Terms) to the email address you provide. It is your responsibility to keep your contact information up to date.
16.3 For queries, complaints or support, contact us at:
Email: [your contact email]
Address: The Mindful Storyteller, 86-90 Paul Street, London, EC2A 4NE
17. Severability & waivers
17.1 If any provision of these Terms is found invalid or unenforceable, that provision will be struck out and the remainder will continue in full force.
17.2 Our failure or delay to enforce any right under these Terms does not constitute a waiver of that or any other right.